Shipping Policy

Shipping Locations

AURA ships worldwide from Costa Rica. However, we may not be able to ship to certain countries due to shipping restrictions or logistical challenges. If we are unable to ship to your location, we will notify you during checkout or via email.

Shipping Rates

Our shipping rates vary based on the destination:

• Costa Rica: $4
• Latin America: $6
• United States: $8
• Europe: $12
• Rest of the World: $15

Shipping rates are subject to change without prior notice. Any applicable duties, taxes, or customs fees imposed by the destination country are the responsibility of the buyer.

Processing & Delivery Time

• Processing Time: Orders are typically processed within 1-3 business days (excluding weekends and holidays).
• Delivery Time:
  • Costa Rica: Estimated delivery time is 3-5 business days.
  • International: Estimated delivery time is 8-15 business days, depending on the destination and customs clearance.

Please note that delivery times may vary due to factors beyond our control, such as customs delays, weather conditions, or local courier issues.

Tracking & Shipping Confirmation

Once your order has been shipped, you will receive a confirmation email with tracking details (if available). Tracking availability depends on the shipping carrier used for your location.

Customs, Duties & Taxes

International orders may be subject to customs fees, import duties, or taxes imposed by your country. These charges are not included in our shipping fees and are the responsibility of the recipient. We recommend checking with your local customs office for more information on potential charges.

Lost, Delayed, or Stolen Packages

AURA is not responsible for lost, stolen, or delayed shipments once they have been handed over to the carrier. If your package is marked as delivered but you have not received it, please check with your local post office or neighbors. If your package is significantly delayed, we recommend reaching out to the shipping carrier for further details.

Incorrect Shipping Address

Please ensure that your shipping address is correct before completing your order. If an incorrect address is provided, we cannot guarantee delivery and are not responsible for undelivered orders due to address errors. If you realize you've entered the wrong address, please contact us immediately at [your contact email].

Changes & Cancellations

Once an order has been processed, we may not be able to modify or cancel it. If you need to make a change, please reach out to us as soon as possible, and we will do our best to accommodate your request.

Contact Us

If you have any questions about our shipping policy, feel free to contact us at admin@auraanxietyjewelry.com